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Harrison Telescopes Customer Feedback

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Recent Product Reviews from our Customers

Recent Product Reviews from our Customers

  SkyWatcher Dovetail L Bracket
dovetail bracket
  Speedy delivery at a fair price   (15/06/2019) terry - southend on sea


  SkyTech CLS Canon EOS Clip Fit Filter
Excellent
  AS always with Harrison's the Quality is Excellent. And the Helpful service and price is second to none. And the Delivery is very quick I ordered 3 items from them on Sunday Night and they arrived just after 12 O clock on Tuesday.Thank you Harrison's.   (15/06/2019) Patrick - Long Rock Cornwall


  Star Adventurer Canon C1 Shutter Release Cable
Excellent
  As with Harrison's the item was Excellent and as always Harrison's were very helpful indeed and the delivery was very Quick Thank you Harrison's   (15/06/2019) Patrick - Long Rock Cornwall


  Skywatcher Star Adventurer Pro Pack Astro Imaging Mount Bundle
,Excellent
  I was amazed this is a Excellent piece of kit. When you look at the photo of Wedge it looks like Plastic but it is a very sturdy all metal construction as is the rest of the Package just what I like Sturdy and Solid. Harrison's were very helpful as always.Delivery Very Quick.   (15/06/2019) Patrick - Long Rock Cornwall


  Telescope Optics Cleaning Kit 7 Piece
A very good Optics Cleaning Kit
  I received the Telescope Optics Cleaning Kit in very quick time and it was very well packaged. This cleaning kit is superb value for money, with everything needed to do a careful job of cleaning your telescope optics.   (15/06/2019) Brian Mellen - Presteigne, Mid-Wales


  Altair GPCAM Camera Lens Adaptor for Nikon Lenses
Fast service
  Good sturdy adaptor, works with E series and AF lenses, worth every penny.   (15/06/2019) Richard P. - Weybridge


  Lunt Zoom Eyepiece 7.2mm-21.5mm
Wonderful Eyepiece
  Superb eyepiece that is beautifully crafted where the zoom is a delight to use. Absolutely compliments my Lunt LS60THa Solar scope. The service and speed of delivery from Harrison Telescopes I have found to be second to none.   (14/06/2019) Chris Brown - Lowestoft, Suffolk


  SkyWatcher SkyMax 127 AZ-GTI Maksutov Telescope
Excellent quality 'scope and service
  The scope is really well built and easy to set up even by my novice husband and son - my son has even started an Astronomy GCSE as a result! Ed was always willing to help, and sent links for further information. Very happy with the advice, the telescope itself, the service and the after care.   (07/06/2019) Sarah - Manchester


  Celestron Focus Motor for SCT and EdgeHD
Excellent Service - Always Well Packaged
  Less then 5 minutes to install (very handy, how to video on YT). Calibration was very simple too. Make sure you have the updated software on your handset I control my focuser through my handset and also via my laptop using a USB A - USB Mini B cable. A well made product and next day delivery   (03/06/2019) Ben Hollands - Wiltshire


  Fuji X T2 Adapter Ring
Fuji X T2 Adapter Ring
  Excellent service excellent product as usual Thanks   (02/06/2019) Paul - Warrington


  Horizon 8115 Tripod Quick Release Plate
Horizon 8115 Tripod Quick Release Plate
  As always from Harrison's the items are genuine quality and very competitive prices. Thank you again for your high standard of customer sales.   (31/05/2019) Carlos - Suffolk


  Celestron C70 Mini Mak Spotting Scope
very pleased this spotting scope
  good scope good value and a good clear view   (30/05/2019) boris - wales


  Celestron SkyMaster 8x56 Binoculars
Great binoculars at great price
  These are my first binoculars and I am very pleased with them. Fairly light to hold and feel very well made. I ordered them on Wednesday night and had them in my hands on Friday. Excellent service and cheaper than on Amazon.   (27/05/2019) Pauline - Aberdeenshire


  SkyWatcher Anti Tip Observing Chair
  Excellent fast service , this was ordered as a gift for my hubby who has not tried it out yet but is hoping too this weekend weather permitting :-)   (24/05/2019) Mandy - Cheshire


  SkyWatcher Polar Illuminator for EQ3 EQ5
Works well, but a poor design
  Fits well and works well with my EQ5 Pro GOTO and really does help with PA.However, the design of the unit is sadly lacking a true 'on-off' switch and unless the battery cover is unscrewed by a substantial amount, the LED will draw current. I will be modifying mine and add a miniature switch.   (24/05/2019) Rob C - Plymouth


  Horizon 8115 2-Way Heavy Duty Tripod
Brilliant customer service.
  looking for a heavy duty tripod for a long. Done the highstreet stores. Sometimes travel distance to see tripods on store sellers recommendations but none were up to the strength and stability for a heavy spotting scope. Harrison were amazing in knowledge. Confidence in them I bought one. Fantastic   (24/05/2019) Carl - Suffolk


  Altair Starwave Bahtinov Focusing Masks
No blurred images anymore.
  Have to wear reading glasses and photos look blurred to everyone else? Not anymore with the Bahtinov Focusing Mask. Just apply mask and refocus when changing eye pieces. I even saw Messier 3 last night through my cmos camera, which is 33kly away. Looked great. Thanks Mr Bahtinov :)   (24/05/2019) Karl - West Midlands


  Celestron Outland X 10x50 Binoculars
Nice binoculars good price
  Bought to use for general views and tried on the sky at night and they are great, sharp and comfortable to use. Seem very good quality at the price I paid (best price I found was at Harrisons).   (21/05/2019) Ben Rose - Diss Norfolk


  Celestron Trailseeker 100mm 45 Degree Spotting Scope
Very happy!
  Great service from Harrison Telescopes, fast delivery and good price. Very nice scope (non-expert view!), I particularly like the twin focus system!   (17/05/2019) Paul - Warwickshire


  SkyWatcher 9x50 Right Angled Erect Image Finder & Bracket
9x50mm Finder
  Great product, fast delivery,thanks   (17/05/2019) Robin - Durant


Customer Feedback

Customer Feedback


We are very proud of our customer feedback, here are some examples:

Hi Ed

You supplied a telescope to me, with hours to go before Christmas, for my husband's Christmas present. I've been meaning to write a review since then, and have finally carved out some time to do so! I'd be happy for you to add the following review to your website (with a 5 star rating!):

Despite being extremely busy, with only hours to go before closing for Christmas, Ed found time to give me some options and information about which telescope to buy for my husband for his Christmas present. Because I was so last minute I didn't expect to receive the 'scope in time, but it arrived the following day to the delight of my husband on Christmas morning. The scope itself is really well built and easy to set up even by novices and both my husband and son have been enjoying exploring the night sky… my son has even started an Astronomy GCSE. My husband had a few queries about linking his phone to the telescope and Ed was always willing to help, and sent links for further information. We even found a link to our local Astronomy group (Heaton Park in Manchester) through the Harrison Telescopes web site and have joined up. Very happy with the advice, the telescope itself, the service and the after care. I would highly recommend Harrison Telescopes to anyone looking to buy equipment for astronomy.

Best wishes

Sarah



I can only agree with other reviews regarding the fantastic customer service. I called to look into getting a new tripod/mount and explained the issue I had with my telescope set up and was given excellent advice on how to resolve it. It's good to know that there are still places that are still prepared to provide assistance when it's needed - They will be my first option when buying new equipment from now on

Iain Corkett



I have ordered several items from Harrison's and I have never been disappointed. An efficient and thoroughly excellent supplier of astronomical equipment. I would recommend them without hesitation.

Brian B Ritchie



Ted, hi
Many thanks for the advice, and the adapter received yesterday.
Perfect fit and a clear night to test the system! - everything worked as it should.
Regards,


SH Norfolk


Hi Ed,

Have to say a big thank you Ed for helping me make my scope purchase decision, your advice and guidance was invaluable and I am delighted with the outcome.

Having read some adverse comments about the red dot finder, on the contrary, I found it very easy to set up and use. Each to there own I guess

No doubt there will be further questions down the line and I am sure, and hope, purchases, but full praise has to be given up to this point in time for the excellent standard of service I received - Delighted


Kind regards

Chris


To all at harrison telescopes

Many thanks to all with the delivery of my new celestron cpc 9.25. After a few problems that arose had a very quick phone call and everything sorted with no problems at all and no hassle, it is an absolute pleasure that harrison telescopes make sure that customers come first before anything else and make sure that customer is always happy. I would like to say THANKS very much for excellent service and would highly recommend to anyone. Once again thanks

Regards

Paul D


Just a letter to thank you for your help and advice regarding the purchase of my (first) telescope. The erect image diagonal and moon filter arrived on Thursday (less than 24 hrs after ordering !) and the telescope arrived Friday lunchtime. Excellent !. Everything as it should be.
The telescope was a breeze to assemble, and the quality exceeded my expectations.
I have just come indoors after my first attempt at stargazing ! There was a lot of intermittent cloud early and mid evening, so I decided to try again a bit later. Around 10:45 the sky improved and I had my first view of the moon through a telescope. WOW.! Better than I could have imagined. Tracked and studied it for over an hour ! ! Then I focused on a bright object which had come into view. At first I thought that there was a fault in the eyepiece as there were four small bubble-like objects, one to the right, and three to the left of the light that I was looking at. Then I realised (as you probably have already!) that it was Jupiter. Fantastic. Found it by accident! Another hour tracking and studying. I then picked a few more random stars to study until my need for a mug of tea brought me back indoors.What a great first evening. And all of that with the 25mm eyepiece. Can't wait for Saturday night with the 9 mm.

Thanks again for your excellent service and input. I will,no doubt, contact you again when I need accessories etc.

Regards
David C M


Great service, I ordered the binoculars for a birthday gift and they arrived next day well packaged and would definitely recommend your company to friends...

Nigel C


It is exceedingly nice to be able to praise a firm's service.
This order was placed at 11:37 yesterday, your "Dispatched" email came through at 11:56, and the item was delivered by Royal Mail first thing this morning - under 24 hours from thought to deliverance!

Many many thanks and I can assure you I will be extremely happy recommending you and will also be using your services again.


Best regards

Stan


Thanks Harrisons
I,ve ordered two scopes multiple eyepieces and have received everything within twenty four to forty eight hours all well packaged and protected.
had difficulty with my meade ls and was even sent an sd card for free with the latest software!
this is why i return again and again to Harrisons well done its great to deal with such a professional company.


A. C


I cannot recall when I last felt the need to sing the praises of a company, but I need to do it with Harrison telescopes, and especially Ed. From the very first contact, I have received a first class service and as a novice to this hobby I have been guided step by step, on equipment and set up .
The customer service and care were second to none, speed of delivery amazing and troubleshooting invaluable.
I recommend this as a fantastic place to shop.
Yours gazing star ward


Dave Martin


Amazing service. The tripod arived today.

THANK YOU!

Really appreciate the service which exceeded my expectations.


Mark
(Bristol)


Ordered a SkyWatcher Startravel 120mm EQ3-2 Refractor Telescope on Monday evening, the order was processed and despatched on Tuesday and delivered to my specified delivery address on Wednesday.

The product was superbly packaged and with free delivery represents excellent value.

Thanks again for service second to none - I don't suppose you could arrange some clear nights for me????


Regards, Stuart


Many thanks for your efforts and speed of service.

The Celestron 6SE, NexImage and Dew Shield all arrived by carrier before
lunch time. The Power Supply by Royal Mail at 10.30am. Fantastic service
and much appreciated.

Has been assembled and now awaits my wife's return so we can both have a go
at aligning, this evening.

Regards


Brian


Dear Sir/Madam

Just a few lines to thank you for all your help and excellent service regarding Meade Autostar #497.


DW


Thanks very much, really appreciate the advice, especially so quickly and this late on a Saturday night. Brilliant service. I have ordered the rucksack from your site which is also a joy to use.

Please feel free to use this as a testimonial on the customer feedback page if you wish.

Thanks again.


Paul


Just a quick note to all at Harrison's - After searching high and low for a paypal retailer you were the only one who stocked the specialist eyepiece filters i was after . . . Sally was very helpful in giving me information and the items came promptly, well packaged and Free From Dust ( you would be surprised how many companies send you that for free . . . ) I'm sure i shall use this company for years to come !


James L



Sally, Thank you for the order below which I received today. It is always nice to deal with a company for whom customer relations are a priority, so no doubt I will put an order through you in the future.

Thank you again


Iain


Dear Harrison Telescopes,
Just a thank you for your advice on choosing my first telescope, I am very pleased with the new Sky-Watcher Explorer and will be in contact soon for more eyepieces!!


J D Suffolk


Just to say thank you for the telescope my husband is delighted.


Sally


Dear Ed,

just a quickie that I am clamping to you and your whole team - for a fast delivery = saving my back before I leave the country.

Everything went smooth and the item is so beautifuly packed!

Thank you ever so much.


Jakub


Hi!

Just wanted to say "thank you" for the excellent service - the filter arrived the next working day! Amazing service, so thanks again!

Kind regards, JW



Hi Ed

thankyou for sorting this out - the case arrived yesterday and the chap took the damaged one.

we appreciate your help with our order.....the measures of good customer service is with how companies sort it out when things arent quite right and you sorted this out very well......prompt replys and good communication

thank you and happy new year!


regards A & H



Good Afternoon,

SD Cards received. Many thanks for your prompt action in getting these to me. Very much appreciated and a great example of excellent customer service.

Best Rgds A



Hi Sally

That is very kind and generous of you. Have to say it is refreshing to deal with a retailer who clearly cares about their customers.

Steve R



Hi there
Eos T ring received today, just wanted to say great product, great price and thanks for a smooth quick transaction
All the best

Derek



Hi Ed thank you very much for the very prompt and quick delivery for the Lens cap, I think that the service you have given to me has been exceptional and I would certainly recommend your company to anybody,

K Baker



Hi,
I have purchased a telescope and lens kit from you, 2 separate transactions and want to applaud you for the superb service you have provided.
The price, speed of response, communication, packing and shipping are all 5 star
Will definitely deal with you again in the future
Thanks again


Tony

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