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Harrison Telescopes Customer Feedback

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Recent Product Reviews from our Customers

Recent Product Reviews from our Customers

  SkyWatcher EQ6 Mount Extension Tube
SkyWatcher EQ6 Mount Extension Tube
  Purchased this about a month ago and I have to say I am generally happy with it and the level of service is outstanding. The only problem I found is that it made E-W adjustment difficult to fine tune, will solve this too - nothing to do with Harrison's service!   (17/10/2018) www.Astronomo.space - County Durham


  SkyWatcher Heritage 130P FlexTube Dobsonian Telescope
What a service!
  Not had chance to use the telescope as its a Christmas present for my boy. But I have unpacked it and had a look and it seems absolutely incredible quality. But the service by harrisons is the reason I have come to do a review. Ordered on Sunday, delivered Tuesday morning.   (16/10/2018) Ryan - Newton


  Celestron Lithium PowerTank
More than just a telescope accessory
  Great service from Harrison Telescopes, with quick response to email question and next day delivery. Definitely an improvement over the 'car battery' type. Shame it doesn't have the cigarette-lighter socket, but it works just fine. Also handy for camping as a light and high capacity phone charger.   (12/10/2018) Paul - Kent


  Baader Hyperion Universal Zoom Mark IV 8-24mm Eyepiece
Versatile eyepiece
  Great service from Harrison Telescopes, with quick response to email question and next day delivery. I bought this to help me choose which eyepieces I might want to go with my new scope, but I was impressed with the view and might just get the barlow and call it a day. Feels like quality kit.   (12/10/2018) Paul - Kent


  Celestron Advanced VX 8 Inch EdgeHD Telescope
My first real telescope
  Great service from Harrison Telescopes, with quick response to email question and next day delivery. The Edge HD 8 and AVX mount were straightforward to assemble and I was able to align the goto mount and get some decent views on the first night, despite never having used this type of setup before.   (12/10/2018) Paul - Kent


  SkyWatcher Dual LED Astronomy Torch
Highly recommended
  Very pleased with the product. Quick delivery and well packaged. Highly recommended.   (12/10/2018) Ken - Wirral


  Baader ClickLock 1.25 Inch Eyepiece Adapter with T-2 Thread
Nicely made and quickly delivered.
  Ordered on a Sunday, arrived before 9.00 am on Tuesday. The holder is nicely made and finished and enabled me to get pin sharp focus on my OAG guide camera. Well worth the money   (12/10/2018) almcl - Telford


  SkyWatcher Medium Dovetail Bar
  Excellent service   (12/10/2018) -


  SkyWatcher Premium Laser Collimator
Invaluable
  beautiful accessory that is invaluable for any Newtonian telescope. Super easy to use and good quality. Fabulous service form Harrison Telescopes.   (12/10/2018) Chris Brown - Lowestoft


  Baader Clicklock 2 Inch To 1.25 Inch Adapter
Top Quality
  Fabulous piece of kit. Very high quality, precision engineering and super easy to use with a terrific price tag. Harrison Telescopes provide one of the best customer services in the business   (12/10/2018) Chris Brown - Lowestoft


  Bresser MikrOcular Full HD Eyepiece Camera
Good for price
  Happy with purchase, gives a wider view on PC rather than looking through eyepiece all the time.   (12/10/2018) J S - Portsmouth


  Artesky Refractor Telescope Padded Carry Bag 75cm
Incredibly unimpressed
  I am VERY disappointed in this bag. There is no bottom gusset so its not that roomy. The padding is very thin. There is only one compartment so you can't carry the tripod as well without forking out for extra padding. I feel thoroughly ripped off.   (08/10/2018) -
Our Reply: Hi, we are very sorry you are not happy with this product, these bags are a very popular range for us - these bags are designed for the optical tube not for tripods and accessories as well, please see the item image and desription for full details - you can of course return the item within the standard return policy of 14 days for a full refund.


  Revelation Pro 3 Inch Dew Heater Band
Quick efficient service
  Kept the dew at bay very nicely   (07/10/2018) -


  Revelation Pro Dual Channel Dew Heater Controller
Quick efficient service as always
    (07/10/2018) -


  Revelation Pro 2 Inch Eyepiece Dew Heater Band
Quick efficient service
  Kept the dew at bay very nicely   (07/10/2018) -


Customer Feedback

Customer Feedback


We are very proud of our customer feedback, here are some examples:

I can only agree with other reviews regarding the fantastic customer service. I called to look into getting a new tripod/mount and explained the issue I had with my telescope set up and was given excellent advice on how to resolve it. It's good to know that there are still places that are still prepared to provide assistance when it's needed - They will be my first option when buying new equipment from now on

Iain Corkett



I have ordered several items from Harrison's and I have never been disappointed. An efficient and thoroughly excellent supplier of astronomical equipment. I would recommend them without hesitation.

Brian B Ritchie



Ted, hi
Many thanks for the advice, and the adapter received yesterday.
Perfect fit and a clear night to test the system! - everything worked as it should.
Regards,


SH Norfolk


Hi Ed,

Have to say a big thank you Ed for helping me make my scope purchase decision, your advice and guidance was invaluable and I am delighted with the outcome.

Having read some adverse comments about the red dot finder, on the contrary, I found it very easy to set up and use. Each to there own I guess

No doubt there will be further questions down the line and I am sure, and hope, purchases, but full praise has to be given up to this point in time for the excellent standard of service I received - Delighted


Kind regards

Chris


To all at harrison telescopes

Many thanks to all with the delivery of my new celestron cpc 9.25. After a few problems that arose had a very quick phone call and everything sorted with no problems at all and no hassle, it is an absolute pleasure that harrison telescopes make sure that customers come first before anything else and make sure that customer is always happy. I would like to say THANKS very much for excellent service and would highly recommend to anyone. Once again thanks

Regards

Paul D


Just a letter to thank you for your help and advice regarding the purchase of my (first) telescope. The erect image diagonal and moon filter arrived on Thursday (less than 24 hrs after ordering !) and the telescope arrived Friday lunchtime. Excellent !. Everything as it should be.
The telescope was a breeze to assemble, and the quality exceeded my expectations.
I have just come indoors after my first attempt at stargazing ! There was a lot of intermittent cloud early and mid evening, so I decided to try again a bit later. Around 10:45 the sky improved and I had my first view of the moon through a telescope. WOW.! Better than I could have imagined. Tracked and studied it for over an hour ! ! Then I focused on a bright object which had come into view. At first I thought that there was a fault in the eyepiece as there were four small bubble-like objects, one to the right, and three to the left of the light that I was looking at. Then I realised (as you probably have already!) that it was Jupiter. Fantastic. Found it by accident! Another hour tracking and studying. I then picked a few more random stars to study until my need for a mug of tea brought me back indoors.What a great first evening. And all of that with the 25mm eyepiece. Can't wait for Saturday night with the 9 mm.

Thanks again for your excellent service and input. I will,no doubt, contact you again when I need accessories etc.

Regards
David C M


Great service, I ordered the binoculars for a birthday gift and they arrived next day well packaged and would definitely recommend your company to friends...

Nigel C


It is exceedingly nice to be able to praise a firm's service.
This order was placed at 11:37 yesterday, your "Dispatched" email came through at 11:56, and the item was delivered by Royal Mail first thing this morning - under 24 hours from thought to deliverance!

Many many thanks and I can assure you I will be extremely happy recommending you and will also be using your services again.


Best regards

Stan


Thanks Harrisons
I,ve ordered two scopes multiple eyepieces and have received everything within twenty four to forty eight hours all well packaged and protected.
had difficulty with my meade ls and was even sent an sd card for free with the latest software!
this is why i return again and again to Harrisons well done its great to deal with such a professional company.


A. C


I cannot recall when I last felt the need to sing the praises of a company, but I need to do it with Harrison telescopes, and especially Ed. From the very first contact, I have received a first class service and as a novice to this hobby I have been guided step by step, on equipment and set up .
The customer service and care were second to none, speed of delivery amazing and troubleshooting invaluable.
I recommend this as a fantastic place to shop.
Yours gazing star ward


Dave Martin


Amazing service. The tripod arived today.

THANK YOU!

Really appreciate the service which exceeded my expectations.


Mark
(Bristol)


Ordered a SkyWatcher Startravel 120mm EQ3-2 Refractor Telescope on Monday evening, the order was processed and despatched on Tuesday and delivered to my specified delivery address on Wednesday.

The product was superbly packaged and with free delivery represents excellent value.

Thanks again for service second to none - I don't suppose you could arrange some clear nights for me????


Regards, Stuart


Many thanks for your efforts and speed of service.

The Celestron 6SE, NexImage and Dew Shield all arrived by carrier before
lunch time. The Power Supply by Royal Mail at 10.30am. Fantastic service
and much appreciated.

Has been assembled and now awaits my wife's return so we can both have a go
at aligning, this evening.

Regards


Brian


Dear Sir/Madam

Just a few lines to thank you for all your help and excellent service regarding Meade Autostar #497.


DW


Thanks very much, really appreciate the advice, especially so quickly and this late on a Saturday night. Brilliant service. I have ordered the rucksack from your site which is also a joy to use.

Please feel free to use this as a testimonial on the customer feedback page if you wish.

Thanks again.


Paul


Just a quick note to all at Harrison's - After searching high and low for a paypal retailer you were the only one who stocked the specialist eyepiece filters i was after . . . Sally was very helpful in giving me information and the items came promptly, well packaged and Free From Dust ( you would be surprised how many companies send you that for free . . . ) I'm sure i shall use this company for years to come !


James L



Sally, Thank you for the order below which I received today. It is always nice to deal with a company for whom customer relations are a priority, so no doubt I will put an order through you in the future.

Thank you again


Iain


Dear Harrison Telescopes,
Just a thank you for your advice on choosing my first telescope, I am very pleased with the new Sky-Watcher Explorer and will be in contact soon for more eyepieces!!


J D Suffolk


Just to say thank you for the telescope my husband is delighted.


Sally


Dear Ed,

just a quickie that I am clamping to you and your whole team - for a fast delivery = saving my back before I leave the country.

Everything went smooth and the item is so beautifuly packed!

Thank you ever so much.


Jakub


Hi!

Just wanted to say "thank you" for the excellent service - the filter arrived the next working day! Amazing service, so thanks again!

Kind regards, JW



Hi Ed

thankyou for sorting this out - the case arrived yesterday and the chap took the damaged one.

we appreciate your help with our order.....the measures of good customer service is with how companies sort it out when things arent quite right and you sorted this out very well......prompt replys and good communication

thank you and happy new year!


regards A & H



Good Afternoon,

SD Cards received. Many thanks for your prompt action in getting these to me. Very much appreciated and a great example of excellent customer service.

Best Rgds A



Hi Sally

That is very kind and generous of you. Have to say it is refreshing to deal with a retailer who clearly cares about their customers.

Steve R



Hi there
Eos T ring received today, just wanted to say great product, great price and thanks for a smooth quick transaction
All the best

Derek



Hi Ed thank you very much for the very prompt and quick delivery for the Lens cap, I think that the service you have given to me has been exceptional and I would certainly recommend your company to anybody,

K Baker



Hi,
I have purchased a telescope and lens kit from you, 2 separate transactions and want to applaud you for the superb service you have provided.
The price, speed of response, communication, packing and shipping are all 5 star
Will definitely deal with you again in the future
Thanks again


Tony

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