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Harrison Telescopes Customer Feedback

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Recent Product Reviews from our Customers

Recent Product Reviews from our Customers

  Altair Starwave Bahtinov Focusing Masks
Good product does the job.
  Item was supplied quickly and well packed to survive the postal service delivery. Definitely helps with the judging of "is it or isn't it" in focus on your scope.   (16/02/2019) -


  SkyWatcher SynScan USB to Serial Converter Cable
Prompt and efficient
  Good service - item arrived quickly, well packed and was exactly as described - it also worked! I gather not all USB to RS232 adaptors are the same.   (15/02/2019) Tony White - Newmarket UK


  Celestron StarSense Accessory for SkyWatcher
Celestron StarSense Accessory for SkyWatcher
  Celestron StarSense Accessory for SkyWatcher My plan was to use this to try and get round the weather problem but speeding up my setting up. Fitting was quite straight forward but due to my location, aligning the telescope wasnt. I had to go to the manual alignment, this actually was quite straight forward. Once aligned I set about centring the scope to the StarSense, picking Betelgeuse as it was in a clear field of view and bright. Hitting go to put Betelgeuse close to the edge of my field of view which was good for a first alignment in my book. Unfortunately it clouded over and I couldnt do the second alignment required after centring the StarSense camera. All in all after my ever so brief play Im quite impressed when it announced it had found one hundred stars in an area I could only see about 20! So far quite impressed especially since it is Celestron kit on a Skywatcher mount.   (15/02/2019) Ian Paterson - Jarrow


  Baader 2 Inch / T-2 Camera Adapter
Essential connection for a Baader Link Up
  Very well engineered Fits beautifully   (15/02/2019) Stu - Hertfordshire


  Celestron Mini Handheld Digital Microscope
Worth buying.
  Well made and ideal for it's intended market. Very good value.   (15/02/2019) Paul - Oldham


  SkyWatcher EQ3-2 Deluxe Equatorial Mount & Tripod
Surprsingly well made and stable
  I bought this EQ mount after reading positive reviews on line, and I haven't been disappointed. The mount and tripod are quick to assemble and, despite having an aluminium tripod, seems rock steady. Using it with a dual axis motor drive and polar scope it stayed aligned on the moon for many hours.   (15/02/2019) Mike - Shropshire


  SkyTech CLS Canon EOS Clip Fit Filter
skytech cls clip filter
  A marked improvement on previous night sky photography shots,a more natural looking result every time.   (15/02/2019) t pearman - west london


  Nikon T Ring
Excellent service
  ordered one of these off Amazon and gave up after 6 weeks as it turned out it was coming from China. this product is great and Harrison Telescopes service even better, delivered the day after ordering. thoroughly embarrassed about Amazon order to save 3 quid! never again.   (11/02/2019) Simon - Surrey


  SkyWatcher SkyMax 127 AZ-GTI Maksutov Telescope
Excellent service
  Telescope is brilliant and easy to use. Delivered very quickly with no fuss, highly recommended.   (11/02/2019) Eric - Hamilton


  Celestron - SkyWatcher Compatible 12v 5 Amp Mains Power Supply
Excellent service and product.
  Arrived quickly and works as expected. It's also very competitivly priced.   (10/02/2019) John Alblas - North Yorkshire


  Altair Lightwave Premium Dielectric 1.25" Diagonal
Product and service excellent as usual
  Third time I have used Harrison and have received the products within 2/3 days. I know I can trust them with their reviews of the products. Will certainly use them again   (10/02/2019) James Whitelaw - Scotland


  Canon EOS T Ring
T Ring and adaptor.
  As a new player to astrophotography, I was pleased to receive T Ring and adaptor next day. It's feels that it has quality and is well made. Will keep HT in mind for future needs.   (09/02/2019) Alasdair Bennett - Scotland


  Celestron Visual Back
Perfect replacement
  Purchased this visual back to replace one that came with my old orange C8, after I fitted a 6.3 focal reducer I discovered that the barrel of the diagonal touched the glass, the Celestron unit is perfect so no more problems. Thanks to Harrison telescopes for their excellent and prompt service.   (09/02/2019) Graeme - Shoeburyness


  Altair Starwave Bahtinov Focusing Masks
Very useful
  A very functional and inexpensive addition to the astro set-up. very satisfied.   (08/02/2019) -


  Skywatcher Star Adventurer Pro Pack
What a great bit of kit
  So impressed with this. Delivered very quickly by Harrison telescopes, price was also excellent. The kit itself is very well thought out. I have set it all up ready for use - now I just need the dark skies we have just had for the past few weeks.   (08/02/2019) Mark - North Yorkshire


  Baader Sky Surfer III Red Dot Finder
Big Improvement...
  ...on the "stock" RDFs - bigger, easier to use, less flimsy. And it has a built-in dewshield. Great quality, reasonable cost - recommended!   (08/02/2019) -


  Celestron Ultima 65 Spotting Scope Straight
No problems at all with item
  Quick delivery,item well packed.Easy to read instructions for assembly.Light weight and can be hand held.   (08/02/2019) j -


  Canon EOS T Ring
Excellent product and service
  This adaptor went straight on to both of the cameras that we use and it was simple to remove and swap even on the dark. It also fitted smugly to both of our Skywatcher telescopes, one a refractor and the other an eight inch reflector. We could not be more pleased with this product and service.   (02/02/2019) R. Cheesman - London


  Canon EOS T Ring
Quality T ring, promptly delivered
  As always, Harrison service cannot be faulted. I agree with all the +ve quality comments. Nice feature - once you've tightened the threaded ring onto your eyepiece/telescope adaptor, the exact orientation of the camera relative to the scope can be adjusted and fixed via 3 grub screws - tidy!   (01/02/2019) Geoff - Cheltenham


  Nikon T Ring
Great product
  Works perfectly with adaptor.   (01/02/2019) -


Customer Feedback

Customer Feedback


We are very proud of our customer feedback, here are some examples:

I can only agree with other reviews regarding the fantastic customer service. I called to look into getting a new tripod/mount and explained the issue I had with my telescope set up and was given excellent advice on how to resolve it. It's good to know that there are still places that are still prepared to provide assistance when it's needed - They will be my first option when buying new equipment from now on

Iain Corkett



I have ordered several items from Harrison's and I have never been disappointed. An efficient and thoroughly excellent supplier of astronomical equipment. I would recommend them without hesitation.

Brian B Ritchie



Ted, hi
Many thanks for the advice, and the adapter received yesterday.
Perfect fit and a clear night to test the system! - everything worked as it should.
Regards,


SH Norfolk


Hi Ed,

Have to say a big thank you Ed for helping me make my scope purchase decision, your advice and guidance was invaluable and I am delighted with the outcome.

Having read some adverse comments about the red dot finder, on the contrary, I found it very easy to set up and use. Each to there own I guess

No doubt there will be further questions down the line and I am sure, and hope, purchases, but full praise has to be given up to this point in time for the excellent standard of service I received - Delighted


Kind regards

Chris


To all at harrison telescopes

Many thanks to all with the delivery of my new celestron cpc 9.25. After a few problems that arose had a very quick phone call and everything sorted with no problems at all and no hassle, it is an absolute pleasure that harrison telescopes make sure that customers come first before anything else and make sure that customer is always happy. I would like to say THANKS very much for excellent service and would highly recommend to anyone. Once again thanks

Regards

Paul D


Just a letter to thank you for your help and advice regarding the purchase of my (first) telescope. The erect image diagonal and moon filter arrived on Thursday (less than 24 hrs after ordering !) and the telescope arrived Friday lunchtime. Excellent !. Everything as it should be.
The telescope was a breeze to assemble, and the quality exceeded my expectations.
I have just come indoors after my first attempt at stargazing ! There was a lot of intermittent cloud early and mid evening, so I decided to try again a bit later. Around 10:45 the sky improved and I had my first view of the moon through a telescope. WOW.! Better than I could have imagined. Tracked and studied it for over an hour ! ! Then I focused on a bright object which had come into view. At first I thought that there was a fault in the eyepiece as there were four small bubble-like objects, one to the right, and three to the left of the light that I was looking at. Then I realised (as you probably have already!) that it was Jupiter. Fantastic. Found it by accident! Another hour tracking and studying. I then picked a few more random stars to study until my need for a mug of tea brought me back indoors.What a great first evening. And all of that with the 25mm eyepiece. Can't wait for Saturday night with the 9 mm.

Thanks again for your excellent service and input. I will,no doubt, contact you again when I need accessories etc.

Regards
David C M


Great service, I ordered the binoculars for a birthday gift and they arrived next day well packaged and would definitely recommend your company to friends...

Nigel C


It is exceedingly nice to be able to praise a firm's service.
This order was placed at 11:37 yesterday, your "Dispatched" email came through at 11:56, and the item was delivered by Royal Mail first thing this morning - under 24 hours from thought to deliverance!

Many many thanks and I can assure you I will be extremely happy recommending you and will also be using your services again.


Best regards

Stan


Thanks Harrisons
I,ve ordered two scopes multiple eyepieces and have received everything within twenty four to forty eight hours all well packaged and protected.
had difficulty with my meade ls and was even sent an sd card for free with the latest software!
this is why i return again and again to Harrisons well done its great to deal with such a professional company.


A. C


I cannot recall when I last felt the need to sing the praises of a company, but I need to do it with Harrison telescopes, and especially Ed. From the very first contact, I have received a first class service and as a novice to this hobby I have been guided step by step, on equipment and set up .
The customer service and care were second to none, speed of delivery amazing and troubleshooting invaluable.
I recommend this as a fantastic place to shop.
Yours gazing star ward


Dave Martin


Amazing service. The tripod arived today.

THANK YOU!

Really appreciate the service which exceeded my expectations.


Mark
(Bristol)


Ordered a SkyWatcher Startravel 120mm EQ3-2 Refractor Telescope on Monday evening, the order was processed and despatched on Tuesday and delivered to my specified delivery address on Wednesday.

The product was superbly packaged and with free delivery represents excellent value.

Thanks again for service second to none - I don't suppose you could arrange some clear nights for me????


Regards, Stuart


Many thanks for your efforts and speed of service.

The Celestron 6SE, NexImage and Dew Shield all arrived by carrier before
lunch time. The Power Supply by Royal Mail at 10.30am. Fantastic service
and much appreciated.

Has been assembled and now awaits my wife's return so we can both have a go
at aligning, this evening.

Regards


Brian


Dear Sir/Madam

Just a few lines to thank you for all your help and excellent service regarding Meade Autostar #497.


DW


Thanks very much, really appreciate the advice, especially so quickly and this late on a Saturday night. Brilliant service. I have ordered the rucksack from your site which is also a joy to use.

Please feel free to use this as a testimonial on the customer feedback page if you wish.

Thanks again.


Paul


Just a quick note to all at Harrison's - After searching high and low for a paypal retailer you were the only one who stocked the specialist eyepiece filters i was after . . . Sally was very helpful in giving me information and the items came promptly, well packaged and Free From Dust ( you would be surprised how many companies send you that for free . . . ) I'm sure i shall use this company for years to come !


James L



Sally, Thank you for the order below which I received today. It is always nice to deal with a company for whom customer relations are a priority, so no doubt I will put an order through you in the future.

Thank you again


Iain


Dear Harrison Telescopes,
Just a thank you for your advice on choosing my first telescope, I am very pleased with the new Sky-Watcher Explorer and will be in contact soon for more eyepieces!!


J D Suffolk


Just to say thank you for the telescope my husband is delighted.


Sally


Dear Ed,

just a quickie that I am clamping to you and your whole team - for a fast delivery = saving my back before I leave the country.

Everything went smooth and the item is so beautifuly packed!

Thank you ever so much.


Jakub


Hi!

Just wanted to say "thank you" for the excellent service - the filter arrived the next working day! Amazing service, so thanks again!

Kind regards, JW



Hi Ed

thankyou for sorting this out - the case arrived yesterday and the chap took the damaged one.

we appreciate your help with our order.....the measures of good customer service is with how companies sort it out when things arent quite right and you sorted this out very well......prompt replys and good communication

thank you and happy new year!


regards A & H



Good Afternoon,

SD Cards received. Many thanks for your prompt action in getting these to me. Very much appreciated and a great example of excellent customer service.

Best Rgds A



Hi Sally

That is very kind and generous of you. Have to say it is refreshing to deal with a retailer who clearly cares about their customers.

Steve R



Hi there
Eos T ring received today, just wanted to say great product, great price and thanks for a smooth quick transaction
All the best

Derek



Hi Ed thank you very much for the very prompt and quick delivery for the Lens cap, I think that the service you have given to me has been exceptional and I would certainly recommend your company to anybody,

K Baker



Hi,
I have purchased a telescope and lens kit from you, 2 separate transactions and want to applaud you for the superb service you have provided.
The price, speed of response, communication, packing and shipping are all 5 star
Will definitely deal with you again in the future
Thanks again


Tony

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