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Harrison Telescopes Customer Feedback

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Recent Product Reviews from our Customers

Recent Product Reviews from our Customers

  Meade LS 2GB SD Firmware Card
  I could not be more pleased with this product. My Meade LS picked up a firmware issue which rendered it useless. Having ordered the card it was delivered next day. Pleasingly, it was supplied with comprehensive instructions and it resolved my issue at the first attempt. My scope now works flawlessly   (18/08/2018) Jon - Planet Earth.

  Celestron NexYZ 3 Axis Universal Smartphone Adapter
Adapter next yz3
  Very clumsy still trying to get to grips with the adapter. I say to be honest it's not upto the job fit the Celistron 20x80 binoculars   (17/08/2018) Less bestford -
Our Reply: These adapters are extremely good, all camera work with telescopes or binoculars is a bit fiddly at first but the NEXYZ makes it as easy as possible, please contact us if you need assistance.

  Skywatcher Star Adventurer Pro Pack
Solid product
  Astronomy and photography are my main hobbies, but I've never combined them aside from dabbling with a motorised EQ1. This is an entirely different beast. Great results on the first night out - 60 second subs came easily at 200mm. Service was great too, it took less than 18 hours to reach me!   (17/08/2018) Jamie - Fordingbridge

  Celestron SkyMaster 20x80 Binoculars
  Binoculars amazing but on the heavy side   (17/08/2018) Les bestford -

  SkyWatcher PanaView 32mm Eyepiece
excellent in every respect,, superb delivery
  excellent eye piece,,, recommended to anyone,,,,   (17/08/2018) Richard - somerset

  Helios Fieldmaster 7x50 Binoculars
Superb value for money
  These bins are recommended for astronomy by the "Sky at Night". The optics are very good and they fit into the hand nicely. Very little chromatic aberration when observing moon. At a dark skies location I was able to pick out the M101 galaxy as a nebulosity quite easily. Build 3 * Optics 4* VFM 5*   (17/08/2018) Trevor Morgan - Orpington

  Baader Optical Wonder Cleaning Kit
Excellent service as usual
    (17/08/2018) Ian Swain - Salisbury

  SkyWatcher Startravel 120mm AZ3 Refractor Telescope
Perfect entry level scope!
  I know nothing about using a telescope and have probably upset those that are passionate about the hobby by referring to it as a scope. Delivery was prompt (next day) and setting up the acope and tripod was a doddle and I was up and running (spying) within 45 minutes.   (17/08/2018) paDsy - Hampshire

  OVL Light Pollution Filter 1.25 Inch
Good Quality
  Useful and of good quality.   (17/08/2018) Erica - Worcestershire

  SkyWatcher Moon Filter 1.25 Inch
Not Good Quality
  This plastic filter is not great on the thread. Couldn't get it to work. I would recommend going for a metal version if you can afford it. Supplier did replace the filter very quickly as the thread just wouldn't work. Star rating is purely about the part not the service which was great   (17/08/2018) Erica - Worcestershire

  SkyWatcher Startravel 120mm EQ3-2 Refractor Telescope
Great Quality
  This was an 18th birthday present for our son and he loves it and is so much better than his basic one. Quality is excellent and he found it easy to understand. Very Pleased   (17/08/2018) Erica - Worcestershire

  Altair M48 17-29mm Variable Spacer Set (3 part)
M48 17-29 variable spacer
  Fast efficient accurate service provided.   (17/08/2018) Andy McCrea - Bangor, Northern Ireland

Customer Feedback

Customer Feedback

We are very proud of our customer feedback, here are some examples:

I can only agree with other reviews regarding the fantastic customer service. I called to look into getting a new tripod/mount and explained the issue I had with my telescope set up and was given excellent advice on how to resolve it. It's good to know that there are still places that are still prepared to provide assistance when it's needed - They will be my first option when buying new equipment from now on

Iain Corkett

I have ordered several items from Harrison's and I have never been disappointed. An efficient and thoroughly excellent supplier of astronomical equipment. I would recommend them without hesitation.

Brian B Ritchie

Ted, hi
Many thanks for the advice, and the adapter received yesterday.
Perfect fit and a clear night to test the system! - everything worked as it should.

SH Norfolk

Hi Ed,

Have to say a big thank you Ed for helping me make my scope purchase decision, your advice and guidance was invaluable and I am delighted with the outcome.

Having read some adverse comments about the red dot finder, on the contrary, I found it very easy to set up and use. Each to there own I guess

No doubt there will be further questions down the line and I am sure, and hope, purchases, but full praise has to be given up to this point in time for the excellent standard of service I received - Delighted

Kind regards


To all at harrison telescopes

Many thanks to all with the delivery of my new celestron cpc 9.25. After a few problems that arose had a very quick phone call and everything sorted with no problems at all and no hassle, it is an absolute pleasure that harrison telescopes make sure that customers come first before anything else and make sure that customer is always happy. I would like to say THANKS very much for excellent service and would highly recommend to anyone. Once again thanks


Paul D

Just a letter to thank you for your help and advice regarding the purchase of my (first) telescope. The erect image diagonal and moon filter arrived on Thursday (less than 24 hrs after ordering !) and the telescope arrived Friday lunchtime. Excellent !. Everything as it should be.
The telescope was a breeze to assemble, and the quality exceeded my expectations.
I have just come indoors after my first attempt at stargazing ! There was a lot of intermittent cloud early and mid evening, so I decided to try again a bit later. Around 10:45 the sky improved and I had my first view of the moon through a telescope. WOW.! Better than I could have imagined. Tracked and studied it for over an hour ! ! Then I focused on a bright object which had come into view. At first I thought that there was a fault in the eyepiece as there were four small bubble-like objects, one to the right, and three to the left of the light that I was looking at. Then I realised (as you probably have already!) that it was Jupiter. Fantastic. Found it by accident! Another hour tracking and studying. I then picked a few more random stars to study until my need for a mug of tea brought me back indoors.What a great first evening. And all of that with the 25mm eyepiece. Can't wait for Saturday night with the 9 mm.

Thanks again for your excellent service and input. I will,no doubt, contact you again when I need accessories etc.

David C M

Great service, I ordered the binoculars for a birthday gift and they arrived next day well packaged and would definitely recommend your company to friends...

Nigel C

It is exceedingly nice to be able to praise a firm's service.
This order was placed at 11:37 yesterday, your "Dispatched" email came through at 11:56, and the item was delivered by Royal Mail first thing this morning - under 24 hours from thought to deliverance!

Many many thanks and I can assure you I will be extremely happy recommending you and will also be using your services again.

Best regards


Thanks Harrisons
I,ve ordered two scopes multiple eyepieces and have received everything within twenty four to forty eight hours all well packaged and protected.
had difficulty with my meade ls and was even sent an sd card for free with the latest software!
this is why i return again and again to Harrisons well done its great to deal with such a professional company.

A. C

I cannot recall when I last felt the need to sing the praises of a company, but I need to do it with Harrison telescopes, and especially Ed. From the very first contact, I have received a first class service and as a novice to this hobby I have been guided step by step, on equipment and set up .
The customer service and care were second to none, speed of delivery amazing and troubleshooting invaluable.
I recommend this as a fantastic place to shop.
Yours gazing star ward

Dave Martin

Amazing service. The tripod arived today.


Really appreciate the service which exceeded my expectations.


Ordered a SkyWatcher Startravel 120mm EQ3-2 Refractor Telescope on Monday evening, the order was processed and despatched on Tuesday and delivered to my specified delivery address on Wednesday.

The product was superbly packaged and with free delivery represents excellent value.

Thanks again for service second to none - I don't suppose you could arrange some clear nights for me????

Regards, Stuart

Many thanks for your efforts and speed of service.

The Celestron 6SE, NexImage and Dew Shield all arrived by carrier before
lunch time. The Power Supply by Royal Mail at 10.30am. Fantastic service
and much appreciated.

Has been assembled and now awaits my wife's return so we can both have a go
at aligning, this evening.



Dear Sir/Madam

Just a few lines to thank you for all your help and excellent service regarding Meade Autostar #497.


Thanks very much, really appreciate the advice, especially so quickly and this late on a Saturday night. Brilliant service. I have ordered the rucksack from your site which is also a joy to use.

Please feel free to use this as a testimonial on the customer feedback page if you wish.

Thanks again.


Just a quick note to all at Harrison's - After searching high and low for a paypal retailer you were the only one who stocked the specialist eyepiece filters i was after . . . Sally was very helpful in giving me information and the items came promptly, well packaged and Free From Dust ( you would be surprised how many companies send you that for free . . . ) I'm sure i shall use this company for years to come !

James L

Sally, Thank you for the order below which I received today. It is always nice to deal with a company for whom customer relations are a priority, so no doubt I will put an order through you in the future.

Thank you again


Dear Harrison Telescopes,
Just a thank you for your advice on choosing my first telescope, I am very pleased with the new Sky-Watcher Explorer and will be in contact soon for more eyepieces!!

J D Suffolk

Just to say thank you for the telescope my husband is delighted.


Dear Ed,

just a quickie that I am clamping to you and your whole team - for a fast delivery = saving my back before I leave the country.

Everything went smooth and the item is so beautifuly packed!

Thank you ever so much.



Just wanted to say "thank you" for the excellent service - the filter arrived the next working day! Amazing service, so thanks again!

Kind regards, JW

Hi Ed

thankyou for sorting this out - the case arrived yesterday and the chap took the damaged one.

we appreciate your help with our order.....the measures of good customer service is with how companies sort it out when things arent quite right and you sorted this out very well......prompt replys and good communication

thank you and happy new year!

regards A & H

Good Afternoon,

SD Cards received. Many thanks for your prompt action in getting these to me. Very much appreciated and a great example of excellent customer service.

Best Rgds A

Hi Sally

That is very kind and generous of you. Have to say it is refreshing to deal with a retailer who clearly cares about their customers.

Steve R

Hi there
Eos T ring received today, just wanted to say great product, great price and thanks for a smooth quick transaction
All the best


Hi Ed thank you very much for the very prompt and quick delivery for the Lens cap, I think that the service you have given to me has been exceptional and I would certainly recommend your company to anybody,

K Baker

I have purchased a telescope and lens kit from you, 2 separate transactions and want to applaud you for the superb service you have provided.
The price, speed of response, communication, packing and shipping are all 5 star
Will definitely deal with you again in the future
Thanks again


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