Terms and Conditions
We are a specialist online and mail order company and this web site is owned and operated by Harrison Telescopes Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the contact us link on the store page or use the details below. Please note we are a mail order company so cannot accept vistors at our premises, all correspondence must be by telephone, email or in writing.
Registered Office Address
Harrison Telescopes Ltd
32 Edwin Road
Phone: 01322 403407
UK Company number: 6788494
VAT number: GB946500425
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard and PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone on 01322 403407, or post a cheque. We can only accept UK registered cards and require the UK registered cardholder and invoice address in order to process your payment.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that prices, specifications and images may differ from time to time and can be changed without prior notice
If you see an Add to Cart button on a product it is normally available immediately from stock - we update the stock once a day. If for any reason we are out of stock we will inform you right away with the option to back order or be refunded.
Shipping And Handling
Our delivery charge for most of the UK is £2.95. All orders are shipped promptly, lower value items are sent Royal Mail 1st class and higher value or larger goods are shipped via reputable courier. All goods are shipped fully insured with FEDEX, UPS, DPD, DHL and Royal Mail, we do not use budget courier services, we can only ship to UK mainland addresses and are not able to ship to forwarding agents or PO boxes.
Our Order Lookup
system (see very top of each page for the icon and link) updates the order status in real time for you - simply by entering your order number and postcode..
We ship each business day, orders received before lunch are normally shipped that business day. We also direct ship from our UK suppliers, this means we have access to thousands of products that can ship fast to our customers.
Deliveries to UK mainland addresses are all shipped with fully insured premium services for £2.95, *some exceptions apply including many AB, FK, HS, IV, KA, KW, PA, PH, ZE postcodes. We will quote delivery charges to these areas where applicable prior to shipping (this does not normally affect lower value items shipped by Royal Mail).
You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please ensure all address details are accurate, we cannot be responsible for failed deliveries or losses arising from incorrect delivery addresses.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your product is sent by Courier they will attempt delivery twice and a signature will be required. If they are unable to deliver because you are not available and after 5 days you have not contacted them to re-arrange. the goods will be returned to us and the return delivery costs may be charged to you
If your item is not in stock, we will offer to back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Backordered items remain uncharged until the day of shipping.
For orders made from the UK 20.0% VAT is added. This excludes VAT exempt products such as Books.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted with the latest secure technology. We are fully PCI compliant and the website is SSL certified.
We guarantee your satisfaction. All of our new products carry a full 12 Months manufacturers warranty and are genuine products supplied through authorized distributors. Please note all faulty goods are required to be inspected by us, the manufacturer or their appointed distributor prior to a replacement being authorised and shipped. We will arrange collection of any faulty goods within the first 12 months of a warranty, once inspected a replacement or repair will be authorised. Goods that carry a warranty longer than 12 months require return by the customer after the 12 month period expires. Miscollimation of Binoculars must be reported within 7 days of receipt of goods.
The goods you receive must be inspected on the day you receive them or the next business day. If goods arrive damaged this should be reported immediately to us so that we can arrange to collect, inspect and replace the damaged goods where applicable. Warranty non transferable.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01322 403407 or write to us at our registered office which is:
Harrison Telescopes Ltd
32 Edwin Road (office only)
Harrison Telescopes Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
GDPR compliance means Harrison Telescopes uses a secure HTTPS website and collects your data (name address etc) only with your consent and protects your data and never shares it. We are also registered with the ICO (information commissioners office) to comply with data protection. Your data is safe with us.
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
Co-operating with legal authorities
We will pass information about you and your business to legal authorities who have the legal right to demand such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery if applicable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions and any free gifts. We cannot accept unwanted returns that have been assembled or used. Please note once opened software is not returnable unless faulty. All returns must be authorised by us prior to shipping to us, we are unable to accept visitors at our office premises.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.