We are a specialist online and mail order company and this web site is owned and operated by Harrison Telescopes Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the contact us link on the store page or use the details below.
Registered Office Address
Harrison Telescopes Ltd
32 Edwin Road
Phone: 01322 403407
UK Company number: 6788494
VAT number: GB946500425
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard, Meastro, Switch and PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone on 01322 403407, or post a cheque. We can only accept UK registered cards and require the registered cardholder address in order to process your payment.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that prices, specifications and images may differ from time to time and can be changed without prior notice
Shipping And Handling
Goods too large for normal post or high in value are shipped via insured courier and normally arrive within three business days. Goods sent via normal post can take up to ten days to arrive but are usually delivered within three business days. Goods not in stock or sent direct from the suppliers are subject to delay of which you will of course be kept informed. Please note we can only ship to UK mainland addresses.
We deliver your order right away. We will normally send your order the same business day if in stock, goods sent direct from suppliers can take longer, we will of course keep you informed of any delays. Deliveries to UK mainland addresses are normally charged at £2.95, all fully insured premium services, *some exceptions in Scotland apply including many AB, FK, HS, IV, KA, KW, PA, PH, ZE postcodes. We will quote delivery charges where applicable prior to shipping.
You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please ensure all address details are accurate, we cannot be responsible for failed deliveries or losses arising from incorrect deivery addresses. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your product is sent by Courier they will attempt delivery twice. If they are unable to deliver because you are not available, there will be a £7.50 charge for each subsequent delivery attempt and if they are unable to deliver after 5 days because you have not contacted them to re-arange delivery after the first 2 attempts the goods will be returned to us and the return delivery costs will be charged to you
If your item is not in stock, we will offer to back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Backordered items remain uncharged until the day of shipping.
For orders made from the UK 20.0% VAT is added. This excludes VAT exempt products such as Books.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted with the latest secure technology. We are fully PCI compliant and the website is SSL certified.
We guarantee your satisfaction. All of our products carry a full 12 Months manufacturers warranty and are genuine products supplied through authorized distributors. Please note all faulty goods are required to be inspected by us or the manufacturer prior to a replacement being authorised and shipped. Miscollimation of Binoculars must be reported within 7 days of receipt of goods. Warranty non transferable.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01322 403407 or write to us at our registered office which is:
Harrison Telescopes Ltd
32 Edwin Road (office only)
Harrison Telescopes Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery if applicable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions and any free gifts. Please note once opened software is not returnable unless faulty.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.